Frequently Asked Questions

You can book an appointment directly on our website, by calling us, or by emailing us. If you’re a new client, we'll be happy to match you with the therapist that is best suited for your needs.

We offer both online and in-person sessions, depending on your preference and location. Our physical office will be available starting in December 2024.

Your first session is a time for you to share your goals and challenges. Your therapist will work with you to create a treatment plan and answer any questions about the therapy process.

Each session usually lasts 50 minutes, commonly referred to as a "therapy hour." This provides time for focused conversation and ensures continuity from one session to the next. However, session length may vary based on your therapist's recommendations and your individual needs.

The frequency of sessions is tailored to your needs. Some clients benefit from weekly sessions, while others prefer biweekly or monthly appointments. Your therapist will work with you to determine a schedule that fits best.

Yes, we understand that life is busy, so you can adjust your schedule as necessary. We do require 24 hours’ notice for rescheduling or cancellations.

We offer limited weekend sessions upon request. Evening sessions may also be available. Please contact us to check availability and find a time that works for you.

Yes, we offer hybrid options. You can choose to attend some sessions online and others in person, depending on your preference and availability.

Jade Therapy provides a range of mental health services, including individual therapy, family counseling, and specialized workshops.

It's important to feel comfortable with your therapist. If you don’t feel like it’s the right fit, please let us know, and we can help you transition to another clinician within our practice.

Yes, we offer a variety of workshops and support groups designed to support self-improvement and relationship-building in a supportive group environment. Topics include communication skills, interfaith relationships, and parenting. For the current schedule and registration details, please visit our website or contact us directly.

Therapy can be beneficial if you’re dealing with stress, life transitions, relationship issues, anxiety, depression, trauma, or simply want to understand yourself better. Our clinicians can help guide you through this process.

Each therapist at Jade Therapy has their own fee structure. Please contact us directly for more information on specific rates.

We are committed to making therapy accessible and may offer reduced rates based on individual circumstances. Please reach out to discuss options.

Many insurance plans cover therapy. We provide receipts for reimbursement, but we recommend checking with your provider about coverage for specific types of therapy.

At Jade Therapy, we offer several convenient payment options for your sessions: Credit/Debit Cards: You can pay using major credit and debit cards directly at our clinic or through our secure online payment system. E-Transfer: For your convenience, we accept e-transfers. Please ask our staff for the necessary details to complete your transaction. Cash: We also accept cash payments; however, please ensure you have the exact amount as we may not have change available. If you have any questions about payment methods or need assistance with billing, please don't hesitate to reach out to our staff. We're here to help!

If you choose to pay via e-transfer, please send the payment to admin@jadetherapy.ca before or at the time of your session. This ensures that our clinicians are compensated for their work. When sending the e-transfer, include a security question and answer, which should be communicated to our staff in advance. After your session, we will provide you with a receipt for your records. Please note that the e-transfer will not be deposited until your session is complete. If you have any questions, feel free to reach out!

If you choose to pay for your session with a credit card, your card will be charged in the 24-48 hours following your appointment. This ensures that payment is processed immediately for the services rendered. If you have any questions or concerns about the payment process, please feel free to reach out to our staff for assistance!

We require 24 hours' notice for cancellations. Missed sessions or late cancellations will be subject to a fee, as detailed in our policy.

Your privacy is our priority. All client information is kept confidential, following both legal requirements and our clinic’s ethical standards.

At Jade Therapy, we prioritize the confidentiality of all our clients. We adhere to strict privacy policies in accordance with legal and ethical standards. Here are some key points regarding our confidentiality practices: Protected Information: All personal information shared during therapy sessions is kept confidential and stored securely. This includes any notes or records created during your sessions. Informed Consent: We will discuss confidentiality with you during your initial session, including the limits of confidentiality and situations where we may need to disclose information (such as in cases of risk of harm to yourself or others). Privacy During Sessions: Our therapy spaces are designed to provide a private and comfortable environment, ensuring that conversations remain confidential. Secure Communication: We utilize secure methods for communication, such as encrypted email and private scheduling systems, to protect your information. Staff Training: All team members are trained on confidentiality and privacy practices to maintain the trust and security of our clients. If you have any specific concerns or questions about confidentiality, please feel free to discuss them with your therapist. Your trust is essential to us, and we are committed to creating a safe space for your healing journey.

Yes, there is parking available for clients at Jade Therapy. There is parking available on both the side and the back of the building. Clients can enter through either the front or back entrances. Outdoor parking is free and accessible during our working hours.

We recommend checking traffic predictions using Waze or Google Maps before you leave home. Our address is 6505 Route Transcanadienne; however, if you enter 555 Frederick Philips into your navigation system, it will direct you to the parking lot located at the back of the building. The location is accessible by public transit or by car.

Yes, our clinic is equipped with accessibility features to accommodate individuals with disabilities. Please contact us if you have specific accessibility needs.

If you find yourself running late, please give us a call. We will do our best to accommodate you, but late arrivals may result in a shortened session.

Yes, you are welcome to bring a support person with you to your session if it makes you feel more comfortable.

Yes, clients have access to two waiting rooms while they wait for their appointments. The first waiting room, located just inside the entrance, is typically for those who arrive about 10 minutes early. For clients who arrive significantly earlier, we offer a cozy waiting nook with a desk where you can relax and unwind until your appointment. Both areas are equipped to ensure a comfortable waiting experience.

Yes, you are welcome to wait in the waiting room for the duration of your child's therapy session. We understand that it can be important for parents or guardians to be nearby, and our waiting areas are designed for your comfort while you wait. If you have any questions or concerns during the session, feel free to speak with our staff.

Yes, we have a designated play area for children to enjoy while their sibling is in therapy. This space is equipped with toys and activities to keep them entertained and engaged. We encourage parents to supervise their children during this time, ensuring a safe and enjoyable environment for everyone. If you have any questions or need assistance, please feel free to ask our staff!

We understand that food is important for our moods. If you feel a snack is necessary, we kindly ask that you refrain from bringing anything that is heavily odorous or contains common allergens such as eggs, fish, and nuts to ensure everyone’s safety during their time at Jade Therapy. Thank you for your understanding!

While we love pets, we ask that you do not bring your dog to therapy sessions unless it is a registered service dog. If you have a registered emotional support animal or therapy dog, please get in touch with us beforehand to ensure that we can accommodate your needs appropriately. Thank you for your understanding!